Our ISO/IEC 20000-1 training programs are designed to help professionals and organizations understand, implement, and audit IT Service Management Systems (ITSMS) in accordance with ISO/IEC 20000-1:2018. These courses provide the knowledge and practical skills required to improve service delivery, enhance customer satisfaction, and ensure compliance with international best practices in IT service management. Whether you are just starting in ITSM or aiming to lead audits or implementations, our training portfolio supports every step of your journey.

1. ISO/IEC 20000-1 Awareness Training

• Duration: 1 day

• Audience: IT staff, IT service managers, and employees involved in IT service delivery

• Objective: To introduce the fundamentals of IT service management and the structure of ISO/IEC 20000-1

• Outcome: General awareness — no exam required

2. ISO/IEC 20000-1 Foundation Training

• Duration: 2 days

• Audience: Staff responsible for supporting or managing IT service processes

• Objective: To provide an understanding of ISO/IEC 20000-1 requirements, service management processes, and continual improvement concepts

• Outcome: Participation certificate — no exam required

3. ISO/IEC 20000-1 Internal Auditor Training

• Duration: 2 days

• Audience: Internal auditor candidates, IT service managers, and compliance officers

• Objective: To develop auditing skills in line with ISO 19011 and ISO/IEC 20000-1

• Outcome: Certificate of Achievement upon passing final assessment

4. ISO/IEC 20000-1 Lead Auditor Training (Exemplar Global or PECB Approved)

• Duration: 5 days

• Audience: Professionals aiming to lead or conduct external ITSMS audits

• Objective: To build the competence to assess ITSMS compliance, manage audit teams, and report audit findings

• Outcome: Internationally recognized Lead Auditor Certificate — Exam is required

5. ISO/IEC 20000-1 Lead Implementer Training (Exemplar Global or PECB Approved)

• Duration: 4–5 days

• Audience: Project managers, IT consultants, and ITSMS implementation leaders

• Objective: To provide the skills to establish, implement, and maintain an ITSMS aligned with ISO/IEC 20000-1

• Outcome: Internationally recognized Lead Implementer Certificate — Exam is required

We offer flexible training formats to suit your schedule and learning preferences:

• On-Site (Face-to-Face) Training
  Conducted in person at your location for an interactive classroom experience.

• Live Online Training
  Delivered in real time via virtual platforms with instructor interaction, group discussions, and Q&A.

• Self-Paced Online (Recorded) Training
  Pre-recorded sessions you can access anytime, anywhere — ideal for independent learning.

Contact us: info@bbs-cert.de

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