What is ISO/IEC 20000-1:2018?
ISO/IEC 20000-1:2018 is the internationally recognized standard for IT Service Management Systems (ITSM). It provides a framework for establishing, implementing, maintaining, and continually improving a service management system that meets business and customer requirements.
The standard is aligned with ITIL best practices and helps organizations deliver reliable, high-quality IT services through process control, performance monitoring, and continual improvement. It covers areas such as service delivery, incident and change management, supplier relationships, and customer satisfaction.
ISO/IEC 20000-1 is applicable to organizations of all sizes that provide IT services, whether internally or externally, across sectors such as finance, healthcare, government, telecommunications, and more.
Achieving certification demonstrates your organization’s commitment to delivering efficient, consistent, and customer-focused IT services, while aligning with international best practices.
Why Choose ISO/IEC 20000-1 Certification?
Improves IT Service Quality
Aligns with International Best Practices
Enhances Customer Satisfaction
Reduces Service Disruptions
Increases Operational Efficiency
Supports Regulatory and Contractual Compliance
Builds Stakeholder Trust
Enables Continuous Improvement
Which Industries Benefit from ISO/IEC 20000-1?
ISO/IEC 20000-1 is beneficial for any organization that delivers or relies heavily on IT services — whether for internal use, outsourced services, or as a core business offering. The standard supports consistent service delivery, risk reduction, and alignment with global IT service management best practices.
Industries that particularly benefit from ISO/IEC 20000-1 certification include:
IT Service Providers and Managed Service Providers (MSPs)
(helpdesks, cloud providers, infrastructure support)
Finance and Banking
(IT-dependent services, customer portals, cybersecurity)
Healthcare and Medical IT Systems
(electronic health records, clinical systems, telemedicine)
Telecommunications and Network Services
(ISPs, mobile operators, call centers)
Public Sector and Government Agencies
(digital transformation, e-government platforms)
Education and Research Institutions
(online learning systems, research data management)
Retail and E-commerce Platforms
(payment systems, customer support technologies)
Manufacturing and Industrial Automation
(IT-enabled production, IoT, ERP systems)
ISO/IEC 20000-1 is ideal for any organization seeking to improve IT service performance, demonstrate reliability to clients, and maintain control over complex service environments.
Why Work with BBS?
25 Years Experience
Trusted Certification Body
Auditors with Technical Expertise
Clear and Respectful Communication
Reliable and Transparent Processes
Efficient Process Management
Certification Process
Our certification process is designed in accordance with ISO/IEC 17021 to ensure impartiality, independency, and transparency. Each step is carried out by qualified personnel, auditors and decision-makers to evaluate the effectiveness and conformity of your management system.